WELLBEING

The key to
exceptional hospitality?

A flourishing team.

On creating a Culture of Wellbeing

Welcome,

It’s a pleasure to have you here.

If you’re reading this, you are likely part of one of the world’s leading hospitality brands—dedicated to creating unforgettable guest experiences. But what about the people who make it all possible?

At Flourished You, we understand the unique challenges hospitality professionals face. Long hours, high-pressure environments, and constant guest expectations can take a toll on wellbeing. Yet, in an industry where exceptional service is the standard, a thriving workforce isn’t just beneficial—it’s a competitive advantage.

That’s where we come in. Our Positive Psychology coaching, training, and workshops are designed specifically for high-profile hospitality professionals. We equip employees with the tools, mindset, and strategies to enhance their own wellbeing, strengthen team dynamics, and elevate guest satisfaction—all while fostering a workplace culture that attracts and retains top talent.

This interactive experience offers a glimpse into the transformative solutions we provide to create workplaces where both employees and guests flourish.

Let’s redefine hospitality—starting from within.

Why Hospitality Professionals Struggle to Stay

Unpacking the Challenge

The hospitality industry thrives on exceptional service, yet behind the scenes, high turnover rates reveal a deeper challenge — demanding work conditions, emotional exhaustion, and a lack of sustainable wellbeing support for employees.

70-80% Turnover Rates

One of the greatest challenges in the hospitality industry — leading to significant yet avoidable costs — is exceptionally high employee turnover. Each departure creates ripple effects that impact team morale, service quality, and overall operational efficiency.

Lack of Labour

The absence of staff creates a void that has a negative impact on performance and morale in the team.

High Costs

Recruitment and training according to hotel values and standards is time-consuming and costly.

Productivity

Staff shortages can affect the entire team and impact the productivity of the organisation.

Guests

Stressed and inexperienced employees create an unpleasant atmosphere for guests.

The Consequences...

High Stress Levels

High stress levels have negative effects on physical and mental health and often cause burnout.

 

Poor Engagement

Low motivation and commitment lead to dissatisfaction and poor work performance.

 

Dissatisfaction

Dissatisfaction increases, team morale drops and resignation appears more likely.

 

Work Absence

The likelihood of accidents, substance abbuse, sick days and lack of mutual trust increases.

 

The Needs

The Wellbeing Needs

Extensive research and firsthand insights from hospitality professionals reveal a clear pattern: to reduce turnover and enhance performance, employee wellbeing must be a priority. A targeted needs assessment has identified the key areas where support is most urgently required.

Long Hours & Limited Rehabilitation Possibility

Shifts and working hours in the hospitality industry can be long and demanding and the opportunity to use the days off for rehabilitation purposes can be limited.

Lack of Appreciation
& Recognition

The hospitality industry requires hard work and despite the needed dedication, many employees feel like their hard work goes unappreciated.

Toxic Workplace Culture
& Inefficient Communication

Poor communication, rudeness, bullying and ignorance can create a toxic workplace culture and increase the likelihood of employees seeking alternatives.

The Proposal

A Place to Flourish

Download the full proposal to explore the key wellbeing challenges in hospitality, their impact on employee retention and guest experience, and the solutions that can transform your workplace.

The Wellbeing Solution

 What if a wellbeing culture could be established that not only retains employees and attracts high potential but also spreads to guests, increasing customer satisfaction and loyalty?

This is where Positive Psychology, the science of wellbeing and flourishing, comes in. Rooted in research, it provides the tools to foster positive emotions, strengthen relationships, and create a thriving workplace.

In an industry where service excellence is paramount, Positive Psychology offers invaluable insights and practical strategies to elevate both employee experience and guest engagement — turning wellbeing into a competitive advantage.

The Solution

The Wellbeing Advantage

Higher wellbeing at work brings numerous advantages, from increased employee engagement and performance to improved retention and a stronger organizational culture.

A Place to Flourish

Customize

Empower

Transform

A Place to Flourish is a dynamic, customizable programme crafted to meet the unique needs of hospitality professionals.

With a range of offerings such as diagnostics, coaching, workshops, and training you can tailor the experience to create the perfect combination that supports your team’s wellbeing and performance.
 
Whatever the goals or ressources, this flexible programme is designed to unlock potential, foster resilience, and elevate the entire workplace.

A Place to Flourish is a dynamic, customizable programme crafted to meet the unique needs of hospitality professionals.

With a range of offerings such as diagnostics, coaching, workshops, and training you can tailor the experience to create the perfect combination that supports your team’s wellbeing and performance.
 
Whatever the goals or ressources, this flexible programme is designed to unlock potential, foster resilience, and elevate the entire workplace.

Diagnostics

For Organisation & Individuals

Company Dashboard utilising psychological instruments for appropriate insight and measurability of programme success.

Workshops

For Groups

Online group workshop formats on certain topics to strengthen team cohesion and explore issues in greater depth.

Coaching

For Individuals

1-on-1 online coaching in a variety of languages to strengthen the team’s wellbeing and support them in achieving their goals. 

Training

On-site

On-site facilitation of specifically designed training elements to improve wellbeing and performance sustainably.

Diagnostics

For Organisation & Individuals

Company Dashboard utilising psychological instruments for appropriate insight and measurability of programme success.

Workshops

For Groups

Online group workshop formats on certain topics to strengthen team cohesion and explore issues in greater depth.

Coaching

For Individuals

1-on-1 online coaching in a variety of languages to strengthen the team’s wellbeing and support them in achieving their goals. 

Training

On-site

On-site facilitation of specifically designed training elements to improve wellbeing and performance sustainably.

The Programme Outcomes

Enhance Wellbeing
& Satisfaction

Strengthen Optimism
& Resilience

Enable Regular Flow Experience

Increase Stress
Coping Skills

Testimonials

The Training

Our science-backed training combines psychological insights with interactive exercises and practical wellbeing techniques, directly addressing the key needs identified in the assessment. Designed for hospitality professionals, this engaging approach equips teams with the skills to enhance their own wellbeing, strengthen team dynamics, and elevate guest experiences.

 

The Wellbeing Modules

The modules are based on the leading wellbeing model of Positive Psychology. 

They are carefully conceptualised and tailored to the needs of hospitality professionals.

Positive Emotions

The function and cultivation of pleasent emotions, their impact on performance and how to increase them sustainably.


Engagement

Identification and application of character strengths to stimulate regular flow, the state of optimal performance.

Positive Relationsips

Team-building and high functioning relationships through appreciative communication and coaching techniques.

The Wellbeing Diagnostics

Our comprehensive diagnostics provide valuable insights by measuring key wellbeing parameters to track progress and identify individual and organizational needs.

Through a combination of scientifically validated questionnaires, scales, and guided inquiries, employees gain deeper self-awareness and opportunities for personal development.

At the organizational level, leaders receive access to a customized dashboard — uniquely designed for their company — displaying key wellbeing and satisfaction indicators across the workforce.

Additionally, each participating employee has a personal space within the platform, offering private access to their results and insights for ongoing growth.

The Wellbeing Interventions

To ensure lasting impact, we implement evidence-based Positive Psychology interventions designed to foster meaningful and sustainable change.

These scientifically tested activities cultivate positive emotions, strengthen constructive thinking patterns, and encourage behaviors that enhance both individual and team wellbeing — creating a thriving workplace culture.

Interventions

Science-based interventions

from Psychology to enhance

wellbeing and support self-discovery.

Knowledge

Background knowledge, concepts

and theories from Psychology.

Questionnaires

Scientific measurement tools and

questionnaires to explore

individual characteristics.

Resources

Additional resources such as

videos, books or podcasts that are

relevant to the topic are recommended.

The Wellbeing Workbooks

Our workbooks are designed to reinforce learning between and after sessions, empowering participants to deepen their understanding and drive their own development.

Each workbook blends cutting-edge research with practical exercises and psychology-based tools, providing a structured yet flexible approach to enhancing wellbeing and self-exploration.

Preperation

At the outset of the programme, key person interviews are conducted to identify specific wellbeing needs and indicators.

Workbooks

The workbooks serve to deepen understanding between and after sessions and facilitate independent exploration and development.

Follow-up

To determine the training effectiveness, a three months follow-up is conductes in which the measurements are repeated and key persons are interviewed again.

Training Modules

The training modules are inplemented on three consecutive days (full-time modality) and accompanied by workbooks. The workbooks support and encourage employees after the training.

Positive Emotions

The function and cultivation of pleasent emotions, their impact on performance and how to increase them sustainably.

Engagement

The identification and application of character strengths to stimulate regular flow, the state of optimal performance.

Positive Relationships

Team-building and high functioning relationships through appreciative communication & coaching techniques.

The Certification

There are two levels of certification for the Positive Psychology in Hospitality programme.

The Individual Certification

Upon completion, participants receive a certification recognizing their expertise in Positive Psychology-based wellbeing and performance strategies. This attests to their newly acquired skills in stress management, resilience-building, character strengths, positive communication, and engagement — equipping them to thrive in both their professional and personal lives.

The Hotelbranch Certification

Hotels that complete the training are honored with the A Place to Flourish award and receive certification as an Employee Wellbeing & Flourishing Advocate.

This prestigious recognition showcases the organization’s commitment to employee wellbeing, enhancing its reputation among guests, investors, and top talent seeking a workplace that truly values its people.

The Proposal

A Place to Flourish

Download the full proposal to explore the key wellbeing challenges in hospitality, their impact on employee retention and guest experience, and the solutions that can transform your workplace.

Education & Certification

About

Welcome,

it’s a pleasure to introduce myself.

My passion is helping people and organizations thrive by uniting mind, body, and environment in a holistic approach to wellbeing. As a trainer and consultant, I specialize in applying Positive Psychology to the workplace, empowering professionals with the tools to enhance wellbeing, foster engagement, and create a thriving workplace culture — ultimately improving employee retention, attraction, and performance.

With over eight years of experience in the hospitality sector, I deeply understand the realities of the industry: From long shifts and high-pressure environments to team dynamics and guest expectations. My journey has taken me from waiting tables to hosting executive board members and leading teams of up to 35 people, equipping me with first-hand insight into the challenges and opportunities hospitality professionals face.

As a visiting practitioner in high-profile luxury resorts, I have worked closely with both guests and employees, conducting individual sessions, workshops, and wellbeing assessments. This experience has given me unique access to the needs of hospitality professionals, allowing me to design science-based, practical solutions that create lasting change.

Bringing together my professional expertise, academic background, and hands-on industry experience, I am committed to transforming hospitality workplaces into Places to Flourish

It would be an honor to support your team in cultivating a culture of wellbeing and excellence. Let’s get in touch!

The Discovery Call

I am grateful for the opportunity to begin a conversation with this proposal. 

With absolute delight, I will provide you with more information or arrange a free and no-obligation discovery call.

Create a sense of wellbeing that radiates to others.

FAQs

The speciality of Flourished You is the application of Positive Psychology in coaching and training approaches. Through the integration of Coaching Psychology and Positive Psychology, the approach can be adapted ideally to individual needs and combine the best of both worlds. Flourished You gladly provides guidance through certain topics of Positive Psychology and supports with interventions and background knowledge to facilitate high wellbeing, optimal functioning and flourishing.

Positive Psychology is an exciting new field of study that explores the science of happiness, wellbeing, and human flourishing. It focuses on the positive aspects of life such as love, hope, optimism, strengths, resilience and other resources.

Positive Psychology is a relatively new field of psychology, but it is quickly gaining traction as a way to improve mental health and overall wellbeing. By focusing on the idea that individuals are capable of achieving a greater sense of wellbeing and happiness by actively engaging in activities that bring fulfilment, joy and other positive emotions. It is a proactive approach to mental health that focuses on the strengths and potential of individuals that seeks to cultivate the positive aspects of life and to help individuals to achieve their highest potential.

Coaching as a proactive mental health intervention aims to improve performance and wellbeing or achieve a personal objective by helping clients learn rather than teaching them while maintaining a respectful, open and compassionate attitude and providing a structured process using appropriate techniques and tools. Coaching is a co-created environment to drive best quality thinking, learn about oneself and navigate change. The Flourished You approach toc coaching is also called evidence-based coaching or Coaching Psychology. Coaching Psychology is a developmental process grounded in psychological theory.

In pure coaching, the coach does not share advice on specific topics but rather guides the coachee via coaching techniques to find personal answers. However, specific psychological information and advice can certainly be provided in the session if requested.

In training, on the other hand, the trainer covers a specific topic and actively brings in expert knowledge while the participants are engaged in the elaboration of the topic.

Yes, the training content is a general suggestion based on the needs assessment that has been undertaken. It goes without saying that the needs identified are not necessarily those of your employees. Therefore, the training can be completely adapted and modules can be added or exchanged. In addition, elements such as coaching for individuals and in a group format can be added, as well as TRE, mindfulness or yoga. Ultimately, the aim is to increase the wellbeing of employees. This can be achieved with each of Flourished You’s offerings, such as coaching, as well as in a combination of training modules and other practices. You can find out more in the proposal.

In the workbooks, there are five types of content:

  • Background knowledge, concepts and theories from Psychology.
  • Science-based interventions from Psychology to enhance wellbeing and support self-discovery.
  • Additional resources such as videos, books or podcasts that are relevant to the topic.
  • Scientific measurement tools and questionnaires to explore individual characteristics.
  • Creative exercises and activities specially designed to support in individual self-exploration.

TRE® is an innovative series of exercises that assist the body in releasing deep muscular patterns of stress, tension and trauma. The exercises safely activate a natural reflex mechanism of shaking or vibrating that releases muscular tension, calming down the nervous system. When this muscular shaking/vibrating mechanism is activated in a safe and controlled environment, the body is encouraged to return back to a state of balance.

Tension & Trauma Releasing Exercises (or TRE®) is based on the fundamental idea, backed by research, that stress, tension and trauma is both psychological and physical. TRE®’s reflexive muscle vibrations generally feel pleasant and soothing.  After doing TRE®, many people report feelings of peace and well-being. TRE® has helped many thousands of people globally.

TRE® is designed to be a self-help tool that, once learned, can be used independently as needed throughout one’s life, thereby continuously supporting and promoting personal health and wellness.

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Flourished You

The science of wellbeing applied to life.

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